Are you spending more and more of your time managing challenging relationships? A recent study of practicing managers showed that 42% of their time is spent reaching agreements with others when conflicts occur.
Do you have an absenteeism or presenteesim issue? The total value of lost work time due to conflict is estimated to be $1.7 billion.
Is productivity, efficiency and engagement down? A 25% loss of simple productivity, such as time spent discussing a dispute,reduces an average work week to fewer than 20 hours.
Are you struggling with high turnover? Exit interviews revealed that chronic unresolved conflict is a decisive factor in at least 50% of all workplace departures.
Does your management team need more people skills? Research shows that problems with interpersonal relationships, including the inability to manage conflict, is the number one cause of managerial careers going off track.
Have you seen an increase in Healthcare claims, substance abuse or worker compensation claims? Depression and high stress were found to have the greatest impact on worker health care costs, increasing these costs more than obesity, smoking or high blood pressure. In fact, these cost were 46% higher for workers who felt they were under a lot of stress.
Are you seeing an increase in theft or employee sabotage? Studies reveal a direct correlation between prevalence of employee conflict and the amount of damage or theft of inventory and equipment.
If you answered yes to any of these questions it may be time to look at how your organization handles conflict. Conflict? You may think of conflict as a disagreement however conflict is much more -it is a subtle, unseen culture killer. Conflict is seen where there is a difference of wants, needs, or expectations. Your organization has a myriad of people with different wants, needs, and expectations. These differences are a regular part of daily life but it is when people find themselves unable manage these differences that they can become locked in conflict which affects them and those around them in the work place.
Although there is a tendency to view conflict as negative, conflict can provide a benefit. A good illustration of this is the value of multicultural diversity. To achieve the maximum benefit from diversity a group needs to address contradictory values, perspectives and opinions. Conflict, itself, is not the problem – failed management of the conflict is the problem. Conflict management identifies and appropriately handles the conflict.
We can help you;